How to Contact Us

Please don't hesitate to contact us with any comments or questions.

Quick Reference:

Our helpful team is waiting to receive your call, e-mail or fax.

We can be reached at:

BD Biosciences
2100 Derry Road West
Suite 100
Mississauga, ON L5N 0B3

Local Tel:      905.288.6000
Toll-free Tel: 1.888.259.0187

Local Fax:      905.288.6101
Toll-free Fax: 1.888.229.9918

Let our bilingual Customer Service Team assist you with all of your needs related to the following units:

• BD Biosciences, Immunocytometry Systems
• BD Biosciences, Pharmingen
• BD Gentest™

Our Customer Service hours are 8:30am to 6:00pm (EST), Monday to Friday. Our Customer Service Team can be reached as indicated above or by e-mail to: canada@bd.com.

Our Canadian in-house Technical Service Team is dedicated to providing you with current and accurate information and support related to reagents from the following units, and their applications.

• BD Biosciences, Immunocytometry Systems
• BD Biosciences, Pharmingen

Our Technical Service hours are 9:00am to 5:00pm (EST), Monday to Friday. Our Technical Service Team can be reached as indicated above or by e-mail to: techserv.ca@bd.com.

For Instrument Technical Support and Service, please call our Canadian Service Coordination Centre toll-free with in Canada at 1.866.542.6663, or 905.288.6233 locally (Monday through Friday 8:30am to 8pm EST). After receiving your call, our Service Coordination Associate will notify our Technical Support Representative, who will troubleshoot over the phone. Then, if a service call is necessary following the troubleshooting, a Field Service Representative will be dispatched.

To place an order for BD Biosciences, Discovery Labware products including BD Falcon™, BD Biocoat™ or BD Cell Culture Reagents, please call one of our Canadian Distributors: Ultident toll-free at 1.800.463.4163 or VWR International toll-free at 1.800.932.5000. For all other inquiries concerning Discovery Labware products, please call BD Customer Service toll-free within Canada at 1.888.259.0187.

For BD Biosciences, Discovery Labware (BD Falcon™, BD Biocoat™) and BD Gentest™ technical support, please call toll-free at 1.877.232.8995 (Monday through Friday 9:00am to 6:00pm EST) or e-mail labware@bd.com.

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