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Customer Service

Customer ServiceLet our Customer Service Team assist you with all of your needs related to the following units:

  • BD Biosciences, Immunocytometry Systems
  • BD Biosciences, Pharmingen
  • BD Gentest™

Bilingual Customer Service is available Monday through Friday 8:30 am to 6:00 pm EST. Please call toll-free within Canada at 1.888.259.0187 or 905.288.6000 locally. We may also be reached by e-mail at canada@bd.com. The Canadian BD Biosciences facility is located in Mississauga, Ontario.

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If you would like to place an order for BD Biosciences, Discovery Labware products including BD Falcon™, BD Biocoat™ or BD Cell Culture Reagents please call our Canadian distributor, VWR International, toll-free at 1.800.932.5000 Monday through Friday, 8:30am to 4:30pm EST. You may also e-mail your questions to canada_callcenter@vwr.com.

For all other inquiries concerning Discovery Labware products, please call BD Customer Service toll-free within Canada at 1.800.268.5430 or locally at 905.288.6000. For technical support please call 1.877.232.8995, prompt 2, or email labware@bd.com. Representatives are available 9:00 am to 6:00 pm EST, Monday through Friday.

Customer Service Quick Reference:

BD Biosciences Product Line

Phone

E-mail

Hours of Operation

BD Biosciences, Immunocytometry Systems

1.888.259.0187

canada@bd.com

8:30am - 6pm EST

BD Biosciences, Pharmingen

1.888.259.0187

canada@bd.com

8:30am - 6pm EST

BD Gentest™

1.888.259.0187

canada@bd.com

8:30am - 6pm EST

BD Biosciences, Discovery Labware

(VWR) 1.800.932.5000

canada_callcentre@vwr.com

8:30am - 4:30pm EST

(UltiDent) 1.800.463.4163

ultident@ultident.com

8:30am - 5:30pm EST

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